Human Resource Management
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Managing people, human capital and culture - Human Resource Management (HRM) is critical for business success. HRM Guide publishes articles and news releases about HR surveys, employment law, human resource research, HR books and careers that bridge the gap between theory and practice.

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PHR/SPHR: Professional in Human Resources Certification Study Guide

by Sandra M Reed and Anne M. Bogardus
The Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams from the Human Resources Certification Institute (HRCI) reflect the evolving industry standards for determining competence in the field of HR. Serving as an ideal resource for HR professionals who are seeking to validate their skills and knowledge.
This new edition is must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
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PHR Study Guide 2017

PHR Study Guide 2019-2020: PHR Certification Test Prep and Practice Questions for the Professional in Human Resources Exam

Think all PHR/SPHR study guides are the same? Think again! With easy to understand lessons and practice test questions designed to maximize your score, you'll be ready.
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Corporate Communication

Corporate Communication: A Guide to Theory and Practice

by Joep P. Cornelissen
  Academically grounded, it covers the key concepts, principles and models within corporate communication by bringing together academic knowledge and insights from the subject areas of management and communication
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Avoid Bad Hires in the Holiday Season

November 17 2019 - The National Retail Federation (NRF) predicts that retailers will hire up to 590,000 seasonal workers to meet the needs of the year's busiest time.

A Checkster report on holiday hiring notes that seasonal pressure can lead to hiring managers feeling a strong sense of urgency. They may make quick decisions without:

  • taking a deeper look at candidates' background and, even more importantly
  • not obtaining reference checks

With a limited supply of fresh talent, hiring unsuitable or even fraudulent recruits can lead to substantial consequences. Checkster' research found that the referees of 26% of retail candidates said that they were unlikely to hire them again.

According to Yves Lermusi, CEO of Checkster:

"The pressure to remain fully staffed around the holidays, particularly in retail, often drives companies to take short-cuts. A company's best defense against hiring fraudsters is through a complete background and reference check - and temporary seasonal positions are no exception."

Consequences of bad hiring decisions can include:

  • Lower overall morale
  • Poor customer service
  • Failure to achieve retail sales goals
  • Theft of merchandise
  • Offering inappropriate discounts
  • Failing to charge friends for items

With inventory shrinkage costing U.S. retailers over $45 billion each year, and roughly 42% perpetrated by employees, retailers need to do everything possible to weed out potential bad hires. This is especially important in the high-risk holiday season.

Some of Checkster's recommendations for best practice hiring of seasonal workers:

  • Recruit existing customers. They will be familiar with your brand already and will (theoretically) have developed loyalty to your company and its products.
  • Ask your best employees for referrals. As a good fit for your company, they may have relatives or friends who will also be a good fit. Trusted employees can also be reliable references for potential recruits.
  • Retirees can be a great resource. They may be very flexibile and can excel at the social interactions that come with seasonal retail jobs.
  • Conduct face-to-face or video chat interviews whenever possible. Particularly in retail, interpersonal skills and likability are important in retail. Coaching may not be possible in short-term timeframes.
  • Screen, screen, and screen! To quote Checkster: "The process of checking references and getting to the truth about a candidate is the best way to protect yourself from a bad hire.

Yves Lermusi concludes:

"While there are many tactics that can ensure a successful hire, the single most important action is screening, screening and more screening. The new digital reference checking process gets to the truth about candidates and saves hiring managers time, money, and stress in the long run."

Successful Onboarding

Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization

Mark Stein and Lilith Christiansen
  Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system.
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The HR Answer Book

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals

by Shawn A. Smith, Rebecca A. Mazin
  The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues.
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