Human Resource Management
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Managing people, human capital and culture - Human Resource Management (HRM) is critical for business success. HRM Guide publishes articles and news releases about HR surveys, employment law, human resource research, HR books and careers that bridge the gap between theory and practice.

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PHR/SPHR: Professional in Human Resources Certification Study Guide

by Sandra M Reed and Anne M. Bogardus
The Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams from the Human Resources Certification Institute (HRCI) reflect the evolving industry standards for determining competence in the field of HR. Serving as an ideal resource for HR professionals who are seeking to validate their skills and knowledge.
This new edition is must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
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PHR Study Guide 2017

PHR Study Guide 2019-2020: PHR Certification Test Prep and Practice Questions for the Professional in Human Resources Exam

Think all PHR/SPHR study guides are the same? Think again! With easy to understand lessons and practice test questions designed to maximize your score, you'll be ready.
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Corporate Communication

Corporate Communication: A Guide to Theory and Practice

by Joep P. Cornelissen
  Academically grounded, it covers the key concepts, principles and models within corporate communication by bringing together academic knowledge and insights from the subject areas of management and communication
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Surveying Employee Opinions

June 26 2008 - A recent survey by Opinion Research Corporation found that many US businesses are missing out on vital feedback and ideas from their own workforces.

Opinion Research Corporationís annual employee research survey shows that 44% of the 1437 respondents do not carry out employee surveys - compared to 47% in 2007. And almost a half (46%) of businesses that conducted surveys did not make any organizational changes as a result of employee feedback (slightly worse than the 44% in 2007).

Employee surveys were most popular in the South (57% of companies questioned) while those in the North Central region ( Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska, Kansas) were the least likely (52%) to take any action following employee surveys, compared with 42% in the West.

Terry Reilly, Director of the Employee Engagement practice at Opinion Research Corporation US said:

"Your employees hold the key to your success. An employee survey gives them the opportunity to let their feedback be heard and become part of the ongoing strategy of the organization."

The research shows a strong correlation between positive employee perception and the responsiveness of an organization to employee survey feedback. 84% of workers in businesses that acted on survey feedback felt that the changes positively affected them personally - up from 74% in 2007. However, nearly one quarter (23%) of these did not think that the change was communicated well in the workplace.

US results were much better than those from a similar study in the UK where only 32% of respondents thought that change was managed effectively in their organizations - compared to 63% in the US. And only 43% of British respondents said they had the opportunity to contribute their views before changes were made to their jobs. This compared to 62% in the US.

Terry Reilly commented:

"Ineffective management of change within an organization can lead to increased uncertainty in the workforce. Offering employees the opportunity to voice their opinions before change is implemented can significantly improve employee engagement, and, in turn - the success of the organization."

Top Themes in Employee Surveys

An analysis of employee responses to opinion surveys in 2006 found a number of recurrent themes. HR Solutions, Inc., a Chicago-based management consulting firm specializing in Employee Engagement Surveys, compiled a top 10 list of the issues that concern employees the most:

  1. Higher salaries. Pay is the number one topic for employee dissatisfaction.
  2. Internal pay equity. Employees are particularly concerned about 'pay compression' (defined as the differential in pay between new and more tenured employees).
  3. Benefits programs. Particularly health/dental, retirement, and Paid Time Off/vacation days. Many employees are unhappy about the cost of health insurance, especially prescription drug programs.
  4. Over-management. "Too many chiefs, not enough Indians" is a typical comment.
  5. Pay increase guidelines. There should be a greater emphasis on merit.
  6. The HR department. They need to be more responsive to employees' questions and/or concerns.
  7. Favoritism.
  8. Improved communication and availability. This applies to both supervisors and upper management.
  9. Over-work. Workloads are too heavy and/or departments are understaffed.
  10. Facility cleanliness.

Responses from written feedback can be different than verbal employee feedback sessions, according to Jennifer Rand, Principal Consultant with HR Solutions. "Most of what the consultants hear during the feedback sessions supports in great detail the themes of the written comments. The comments most prevalent are usually those things that have changed, whether negative or positive, i.e. benefits, since it is human nature to resist change," she said.

HR Solutions say that organizations should not overlook the write-in comment section of their employee survey as Quick Wins oftentimes originate from it. Quick Wins are easily implemented, actionable improvements to workplace setting or environment involving little resource investment. They can lead to immediate improvements in employee engagement and reassure employees that managers are acting on the survey findings.

Successful Onboarding

Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization

Mark Stein and Lilith Christiansen
  Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system.
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The HR Answer Book

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals

by Shawn A. Smith, Rebecca A. Mazin
  The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues.
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