Human Resource Management

HRM Guide USA HRM Guide UK HRM Guide World About HRM Guide Student HRM Jobs/Careers HR Updates Facebook
HRM Guide Updates
Search all of HRM Guide

Employee Work Perceptions Predict Organizational Success

August 27 2010 - Employees' perceptions of work conditions have a significant impact on the performance of their organizations, according to research from Gallup, Inc. published in Perspectives on Psychological Science.

Lead author James K. Harter explains that numerous studies have linked attitudes to employment to mood outside work and health outcomes such as coronary heart disease. The current study was based on more than 2000 business units of ten companies (including retail stores, factories, and sales offices). Researchers analyzed employee satisfaction surveys and retention rates, customer loyalty, and company financial performance to identify relationships between employee job satisfaction and outcome measures.

Results indicate that employee work perceptions predict organizational success. Where employees have positive perceptions of their jobs, their organizations benefit from higher retention, increased customer loyalty, and improved financial outcomes. The study found that employees' perceptions of their jobs have a greater effect on organizational outcomes than the reverse.

Researchers suggest that an important role for managers seeking to improve employee satisfaction and company success would be to "clarify expectations for employees by helping employees see the ultimate outcomes the organization is working to achieve and how they play a role in achieving those outcomes."

The authors commented:

"One implication is that changes in management practices that improve employee perceptions of specific work situation variables will increase business-unit outcomes, including financial outcomes."




 
 
Ebay
 
 
HR Books on Ebay UK
 
  HR Books on Ebay USA
 
  HR Books on Ebay Canada
 
  HR Books on Ebay Australia
 
 

HRM Guide makes minimal use of cookies, including some placed to facilitate features such as Google Search. By continuing to use the site you are agreeing to the use of cookies. Learn more here

HRM Guide Updates
Custom Search
  Contact  HRM Guide Privacy Policy
Copyright © 1997-2022 Alan Price and HRM Guide contributors. All rights reserved.