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Managing people, human capital and culture - Human Resource Management (HRM) is critical for business success. HRM Guide publishes articles and news releases about HR surveys, employment law, human resource research, HR books and careers that bridge the gap between theory and practice.

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PHR/SPHR: Professional in Human Resources Certification Study Guide

by Sandra M Reed and Anne M. Bogardus
The Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams from the Human Resources Certification Institute (HRCI) reflect the evolving industry standards for determining competence in the field of HR. Serving as an ideal resource for HR professionals who are seeking to validate their skills and knowledge.
This new edition is must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
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PHR Study Guide 2017

PHR Study Guide 2019-2020: PHR Certification Test Prep and Practice Questions for the Professional in Human Resources Exam

Think all PHR®/SPHR® study guides are the same? Think again! With easy to understand lessons and practice test questions designed to maximize your score, you'll be ready.
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Corporate Communication

Corporate Communication: A Guide to Theory and Practice

by Joep P. Cornelissen
  Academically grounded, it covers the key concepts, principles and models within corporate communication by bringing together academic knowledge and insights from the subject areas of management and communication
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'Whole Person' Hiring Assessments

May 2005 - Brainbench, an online provider of job skills measurement services, has announced the rollout of its TotalMatch system of assessment tools designed to predict employee success more accurately by measuring the specific mix of personality, skills, abilities and past employment behavior for over 150 jobs.

The company says that its emphasis on measuring the 'whole person' reflects a strong demand among organizations for more sophisticated screening tools readily available for positions beyond the scope of senior executives. "Hiring managers know that just measuring technical knowledge isn’t enough," says Mike Russiello, President and CEO of Brainbench. "Until recently, the more complex assessments typically used for management and executives were not available or affordable for a wider variety of positions. But technology is changing that. We’ve been able to embed the science of industrial/organizational psychology into comprehensive test batteries that can be taken online."

Balanced Assessment

According to Brainbench, today's hiring organizations under-use the power of automated screening systems to deal with the flood of applicants created by job boards and other technologies. The answer, they say, is to create balanced, highly job-focused tests. "No one kind of test will give you the information you need," says Dr. Wendell Williams, founder and Managing Director of, a consultancy that works with Brainbench. "TotalMatch was developed to measure different aspects of an individual - knowledge, skills, abilities, motivation - and combine the results in a very job-specific way. Balancing several types of assessment gives you a more complete picture, and creates a tool that can predict on-the-job performance accurately."

Assessment packages tailored for a particular job have been available for some time, but Brainbench claim that they have traditionally been customized, expensive, and therefore limited to higher-level jobs. "TotalMatch delivers assessments for a broad range of jobs, including many of today’s high-value, often high-turnover jobs like Call Center and Customer Service representatives, using a validation process that ensures high quality," says Russiello. "We’re the only test provider to be ISO9001:2000 certified. And we do them off-the-shelf, very cost-effectively."

Measuring a Wide Range of Success Factors

The TotalMatch assessment tools are drawn from Brainbench’s comprehensive library of more than 600 tests combined, they say, with the highest standards in job analysis and custom assessment design following Department of Labor’s O*NET guidelines. For each of more than 150 jobs - from school bus driver to network technician or market research analyst - Brainbench has created and validated a highly job-specific, off-the-shelf TotalMatch test. Each test is designed to measure factors such as employment history, technical knowledge, occupational skills, personality traits relating to job fit and attitude towards work, multitasking skills, problem-solving, and more, depending on the requirements of the specific job.

Karen Edwards, Business Manager of Pegasus Technologies in Tennessee, had an HR background and was aware of the benefits and pitfalls of using a testing program. "The whole employee testing area is fraught with landmines. We would not feel comfortable with testing if a service such as this wasn't available. Being a small company, it’s very important to make correct hiring decisions," she emphasized. "In our hiring process, we wanted to test applicants both on their general abilities and for job fit/personality factors. Our line of work (RF/Electronics engineering) includes many different fields and subfields, so a person's direct experience might not match up to what we're looking for. However, in many cases, a very bright person can pick up the specialized details rapidly, and might be a better candidate than someone who had actually been doing the same work before. TotalMatch is aimed at specific job fields that we're hiring in, which makes both the specific areas tested and the results more directly on target."

According to Brainbench, tests are designed for maximum ease-of use, both for job applicants and potential employers. All testing and reporting is conducted securely online. "Making the process easy gives more accurate results," says Russiello. "We don’t think that figuring out how to take a test, or how to administer one, should be a skills test in itself." Test-design is also intended to ease the hiring process for employers. Instead of assigning numerical scores, reports rank candidates on a red-yellow-green scale and recommend tailored interview questions for hiring managers.

Russiello added, "We’ve identified a major shift in the industry, from measuring job skills and knowledge in a few areas, to predicting job success in a more complex way. Because we’ve always focused on predicting on-the-job success, we feel we’re ahead of the game, and TotalMatch keeps us at the forefront. In a sense measuring the whole person is just giving hiring managers what they’ve asked for. But in a very real way, I think their demand is finally catching up to what we’ve always believed."

Successful Onboarding

Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization

Mark Stein and Lilith Christiansen
  Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system.
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The HR Answer Book

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals

by Shawn A. Smith, Rebecca A. Mazin
  The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues.
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